Help Center
Frequently Asked Questions (FAQ)
Frequently Asked Questions
Find answers to the most common questions to help you get the most out of Dinnify. If you have other questions, our team is here to help.
1. What is Dinnify and how can it help me?
Dinnify is a complete restaurant management solution offering features such as menu management, orders, reservations, payments, and much more, to optimize customer experience and simplify your operations. The system centralizes all your daily operations in one place, allowing you to efficiently manage your establishment from any connected device.
2. How do I create a Dinnify account?
To create a Dinnify account, visit our website and click the signup button. Fill out the form with your restaurant information (name, address, establishment type, manager contact details). Once your registration is validated, you'll receive a confirmation email with your login credentials. The process is simple and quick, and you can start configuring your restaurant immediately after signup.
3. Is Dinnify compatible with all devices?
Yes, Dinnify is a cross-platform solution compatible with all types of devices. You can use Dinnify on computer (Windows, Mac, Linux) via web browser, on tablet (iOS, Android) for taking orders in the dining room, on smartphone for mobile management, and on dedicated POS terminals for checkout. The interface automatically adapts to screen size for optimal experience on each device. All data is synchronized in real-time across all your devices.
4. Can I customize my ordering website?
Absolutely! Dinnify allows you to fully customize your ordering website to reflect your brand identity. You can upload your logo, choose your primary and secondary colors, add images of your dishes and establishment, customize presentation texts, and even configure the domain name. Each restaurant has its own unique site that your customers can use to view the menu, place takeaway or delivery orders, and make reservations.
5. How does the table reservation system work?
Dinnify's reservation system is designed to be simple and efficient. Your customers can reserve a table directly from your website by choosing the date, time, number of people and possibly their preferred zone (terrace, main room, etc.). The system automatically checks availability based on your configuration (number of tables, capacities, time slots) and confirms or offers alternatives. You receive a notification for each new reservation, and the customer receives a confirmation email with all details. You can also manage reservations manually from your dashboard, modify them, cancel them, or assign specific tables.
6. What payment methods are supported?
Dinnify supports a wide range of payment methods to accommodate all your customers' preferences. You can accept cash payments (with cash register management and change), credit card payments via integrated terminal, secure online payments via Stripe or PayPal for web orders, mobile payments (Apple Pay, Google Pay), checks, meal vouchers, and even customer wallets for loyalty programs. Each transaction is recorded and traceable in your financial reports. You can also split payments between multiple methods if a customer wants to pay partially in cash and partially by card.
7. Does Dinnify offer sales reports?
Yes, Dinnify offers a complete and detailed reporting system that gives you deep insight into your business. You can generate daily, weekly, monthly or custom period sales reports. Reports include total revenue and by channel (dine-in, takeaway, delivery), number of orders and average check, best-selling and least-selling items, peak hours and quiet periods, payment method breakdown, performance by server, and much more. All reports can be exported as PDF or Excel for in-depth analysis or for your accounting.
8. Can I use Dinnify for multiple locations?
Yes, Dinnify is perfectly suited for managing restaurant chains or groups with multiple locations. The multi-unit system allows you to manage all your restaurants from a single central interface. You can see consolidated reports for your entire group or individual reports for each location. Each branch can have its own menu (if your locations offer different menus) or share a common menu. You can define specific permissions so each manager has access only to their location, while keeping global administrator access to oversee everything.
9. Can orders be sent directly to the kitchen?
Absolutely, this is one of Dinnify's key features! As soon as an order is validated at the POS or placed by a customer via QR code, it is instantly transmitted to the kitchen. You can configure one or more printers in the kitchen to receive order tickets automatically. Printed tickets clearly display all details: table number, ordered items with quantities, special modifiers (no onions, well done, etc.), allergies or important notes, and order time. For restaurants with multiple kitchen stations (hot station, cold station, pastry, bar), you can configure intelligent routing that sends each item to the right station.
10. How do I contact Dinnify support?
Our support team is available to help you anytime. You can contact us in several ways: via the contact form directly on our website, by email at [email protected] for less urgent questions, by phone for immediate assistance (number available on the website), or via live chat available from your Dinnify dashboard when you're logged in. We commit to responding to all requests as quickly as possible. For urgent issues affecting your service, we offer priority 24/7 assistance.
Can't find the answer to your question?
Feel free to explore our complete documentation which contains detailed guides on each feature, or contact our support team directly who will be happy to help you.