Privacy Policy

Introduction

At Dinnify, we respect your privacy and are committed to protecting your personal information. This privacy policy describes the types of data we collect, how we use it, and the measures we take to ensure its security.

By using our services, you accept the practices described in this privacy policy. We encourage you to read this document carefully to understand how your data is processed.

1. Information Collected

We collect various information to improve our services:

Personal Information

Name, email address, contact details, payment information, collected during registration and use of our services. This information is necessary to create and manage your account, process your transactions, and provide personalized customer support.

Technical Information

IP address, device type, browser, pages visited, for smooth and secure navigation. This data helps us optimize user experience and detect potential technical issues.

Cookies and Tracking Data

To improve user experience and maintain your active session. Cookies allow us to remember your preferences and personalize your use of Dinnify.

2. Use of Data

The collected data is used to:

• Manage your account and personalize your Dinnify experience. This includes saving your preferences, configuring your restaurant, and adapting the interface to your needs.
• Facilitate payments and generate invoices. We securely process payment information to enable transactions between you and your customers.
• Improve our services based on user preferences and trends. Your feedback and usage help us develop new features and optimize existing ones.
• Provide customer support and quick answers to your questions. We use your contact information to assist you effectively in case of problems or questions.
• Communicate important information about your account, service updates, and security notifications. We may also send you newsletters if you have consented to receive them.

3. Information Sharing

We do not share your information with third parties, except to:

Payment Services

Your information may be shared with partners like Stripe and PayPal to process your transactions. These partners are recognized payment services that comply with strict security and privacy standards. We never store complete credit card data on our servers.

Legal Obligations

If required by law or to protect Dinnify's rights. We may disclose your information if necessary to comply with a legal obligation, respond to a government request, or protect the security of our users and platform.

Service Providers

We may share certain data with third-party service providers who help us provide and improve our services (hosting, customer support, data analysis). These providers are contractually bound to protect your information and use it only for the services they provide to us.

4. Data Security

We implement strict technical and organizational security measures to protect your data against unauthorized access, modification or destruction. These measures include:

• SSL/TLS encryption for all communications between your browser and our servers
• Encryption of sensitive data in database
• Firewalls and intrusion detection systems
• Regular security audits and penetration testing
• Strict access control: only authorized employees have access to your personal information
• Continuous system monitoring to detect suspicious activity
• Regular backups and disaster recovery plan

Despite these measures, no system is completely infallible. We encourage you to use a strong password and never share it with anyone.

5. Data Retention

Your personal data is retained as long as necessary to provide you with our services or for legal reasons. You can request deletion of your data by deleting your account from your profile settings.

In case of account deletion, your personal data is erased within 30 days. Some information may be retained longer if required by law (for example, billing data must be kept for accounting and tax purposes).

Anonymized data (that does not allow identification) may be retained indefinitely for statistical purposes and service improvement.

6. Your Rights

In accordance with data protection laws, you have the following rights:

Access and Update

View and modify your personal information from your account. You can access your data at any time and update it if it is incorrect or outdated.

Deletion

Request deletion of your personal information. You have the right to delete your account and all associated data at any time.

Objection

Refuse the use of your data for certain purposes, such as marketing. You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or by changing your preferences in your account.

Portability

Receive a copy of your data in a structured and commonly used format. You can request export of your data to transfer it to another service.

Rectification

Correct any inaccurate or incomplete information about you.

To exercise these rights, contact us via our contact form or send an email to [email protected]. We will process your request as quickly as possible.

7. Use of Cookies

Dinnify uses cookies to improve navigation on our site and remember your preferences. Cookies are small text files stored on your device.

Types of Cookies Used

• Essential cookies: Necessary for site functionality (authentication, security, session preferences)
• Performance cookies: To analyze site usage and improve performance
• Functionality cookies: To remember your choices and personalize your experience

You can configure your browser to block cookies, but this may affect your user experience and some features may no longer be available.

8. Privacy Policy Changes

We reserve the right to update this privacy policy to reflect changes in our practices or for legal, operational or regulatory reasons.

Any changes will be communicated via our website and by email to registered users. The "last updated" date at the top of this page will indicate when the policy was last modified.

We encourage you to regularly check this page to stay informed about our privacy practices.

9. Contact Us

For any questions or requests related to privacy, please contact us:

• By email: [email protected]
• Via our contact form on the website
• By mail at our headquarters address (available upon request)

We commit to responding to all privacy-related requests within a maximum of 30 days.