Order Management

Track and manage all orders

Order Types

Dinnify supports all service models:

Dine-In

Traditional table service with multiple courses

Takeaway

Orders for customer pickup

Delivery

Orders delivered to customer address

QR Code Orders

Customers order from their table via smartphone

Online Orders

Website or app orders

Phone Orders

Manually entered by staff

Order Statuses

Every order progresses through clear status stages:

  1. New: Just received, awaiting kitchen confirmation
  2. Confirmed: Kitchen acknowledged, preparing soon
  3. Preparing: Currently being cooked
  4. Ready: Complete, awaiting service/pickup
  5. Served/Delivered: Order completed
  6. Cancelled: Order voided

Kitchen Display System (KDS)

Digital screens replace paper tickets in modern kitchens:

Benefits

  • No Lost Tickets: Digital orders never get misplaced
  • Color Coding: Visual priority based on wait time
  • Auto Routing: Orders sent to correct station automatically
  • Time Tracking: Monitor preparation times in real-time
  • Bump Bar: Quick touch to mark items complete

Screen Layout

Multiple orders displayed simultaneously with:

  • Order number and table
  • Time since order placed (color changes: green → yellow → red)
  • Full item list with modifiers and special instructions
  • Allergen warnings highlighted

Order Modifications

Handle changes and cancellations efficiently:

Before Kitchen Preparation

  • Edit items freely
  • Add or remove dishes
  • Change modifiers
  • Cancel entire order

After Kitchen Started

  • Requires manager approval
  • System tracks void reasons
  • Kitchen notified of cancellation
  • Waste tracked for inventory

Delivery Management

Built-in tools for delivery operations:

Driver Assignment

Auto-assign or manually select delivery driver

Route Optimization

Suggest efficient multi-drop routes

Live Tracking

Customers track driver location in real-time

Delivery Zones

Define areas, fees, and minimum orders

ETA Calculator

Automatic estimated delivery time

Proof of Delivery

Photo confirmation and signatures

Order History

Complete archive of all orders:

  • Search by date, customer, items, or order number
  • View detailed breakdown of any past order
  • Reorder with one click
  • Customer order history for personalization
  • Export data for accounting